F.A.Q.
Frequently Asked Questions (FAQ)
We know your time is valuable. So we've created this list of common questions along with detailed responses from our Customer Care team. In most cases you'll find a quick and comprehensive answer to your question.
Do you have a question related to this travel service?
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Do you need to change, amend or cancel your World Tour Agency booking?
Is your inquiry about other travel services(e.g. packages, air tickets, car hire)?
Is your inquiry of a business nature with World Tour Agency?
Is your inquiry relating to Gift Certificates?
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Need help? You've come to the right place!
Our Customer Care team provides fast, detailed responses to your questions 24 hours a day! Responses are guaranteed within 36 hours, however in most cases you will receive your answer within 12 hours. We also offer a smart Frequently Asked Questions (FAQ) section that answers the most commonly asked questions.
Of course, sometimes you just want to get in contact with a real person, right away. We understand. Simply fill out the form on above to send an email directly to World Tour Agency's Customer Care team.
Book ahead with World Tour Agency and secure the lowest prices and guaranteed reservations in more than 75 countries.
Our pricing is updated constantly to ensure you get the lowest price available online, at your destination—anywhere.
Our guarantee protects you two ways. If you find a lower price for the same tour or activity offered by the same operator (priced in the same currency) within 48 hours of booking, send us the details and we'll refund the price difference. No gimmicks, no exceptions.
We also protect you against arriving at a destination and finding the same tour or activity offered at a lower price from our operator. If you do happen to find a lower price direct from our operator, simply send us the details...and we'll refund the price difference. It's that easy.
Requesting a refund from World Tour Agency is easy!
Remember to make a copy, print out or screen shot of the lower rate, in case a World Tour Agency customer service representative has questions. Other things you should know about our low-price guarantee, and how to claim your refund:
World Tour Agency's Low-Price Guarantee is available to any customer who makes a qualifying purchase through the World Tour Agency.com web site. Qualifying purchase must include a minimum purchase of US$20 (or equivalent).
If you find a lower retail or prepaid rate for the same tour or activity—offered on the same date and priced in the same currency as your original purchase—on any other Web site within 48 hours following your confirmed reservation on World Tour Agency.com, World Tour Agency.com will refund the difference.
Upon arrival in your destination, if you find a lower retail price offered by World Tour Agency's contracted operator for the same tour or activity—offered on the same date—World Tour Agency will refund the difference.
To submit a refund request, send an email to info@worldtouragency.com with your name, World Tour Agency Booking Number or Itinerary Reference Number and your home address, plus proof (receipt, price list, flyer, web address or web screen shot, etc.) of the lower price. Or mail your request to: World Tour Agency reserves the right to verify details of the lower price where possible. All refund decisions will be made at the sole discretion of World Tour Agency.com.
Refunds of the price difference will be processed to the credit card used for the original booking.
China Business Travel 101
Ever wondered if you could deal directly with manufacturers... in China?! It's easier than you think.
First Impressions
I visited China in Autumn 2005 with a group of business associates and must admit that I was amazed, both by the warm reception we received wherever we went, and at the factories we toured. Having never been there before, and having only news accounts of "difficulties" between China and the U.S. to fuel my imagination, I assumed things would be overly formal and official at best... at worst, cold... and we would be "watched" constantly. I was so wrong on both counts. We were treated as welcome visitors and had only to ask the hotel staff for something to have it almost magically produced.
Lost in Translation
Outside of the hotels and manufacturing facilities, doing business in the streets and in small shops was, at most times, terribly difficult. We had arranged our factory visits and business meetings with our contacts in China, and there were no problems on that side when it came to language. But once we stepped out on our own, we rarely found anyone - even in tourist gift shops - who could communicate in English at all. Next time I visit China, I'll hopefully be armed with a few more basic Mandarin phrases, but for everyone visiting, even just for leisure, I'd recommend hiring translators to assist you. Read more...
